Contact Us
This page explains how to contact the Casino Not On Gamstop editorial team, what we can help with, and what we can't. We publish research-based guides to casinos outside the GamStop scheme for UK readers. We are a review site, not a casino, so we can't access your account or settle a dispute with an operator.
We have not been given a published email address, phone number or postal address for this page, so none is listed here. Please look for a contact form or contact link on the site itself. We don't want to send you to a channel we can't verify.
What you can contact us about
- Corrections: a bonus figure, payment method, licence detail or other fact on a review looks wrong or out of date.
- Feedback: a guide was unclear, or you'd like a topic explained, such as wagering requirements or withdrawal checks.
- Reader experiences: you have information about how an operator treated a claim or a verification request. We treat this as a lead to research, not as proof.
- Editorial questions: how we choose and order the sites we list. Our About Us page sets out who we are and what we do.
- Removal or update requests: you are a rights holder or operator and believe a listing is inaccurate.
What to include in your message
A precise message gets a faster and more useful reply.
- The page address or the name of the review you are writing about.
- The exact statement you are questioning.
- A source that supports your point, such as the operator's current terms or a screenshot with the date it was taken.
- The date you saw the information, as bonus terms change often.
Please don't send passwords, full card numbers or identity documents. We never need them.
What we can't help with
Some problems belong with other people. Here is where to take them.
| Your issue | Where to go first |
|---|---|
| Bonus not credited, or a withdrawal is delayed | The casino's own customer support, then its formal complaints process. Keep chat transcripts and emails. |
| Unresolved dispute with an operator | The dispute route named in that operator's terms, which may be an alternative dispute resolution body. Whether one exists depends on the operator and its licence, so check before you rely on it. |
| Identity or source-of-funds checks | The operator's verification team. Ask in writing which documents it needs and why. |
| Gambling is causing harm | GamCare, or the National Gambling Helpline on 0808 8020 133. Both are free and confidential. See our Responsible Gambling page. |
| Questions about the terms of using this site | Our Terms and Conditions. |
We can't guarantee a withdrawal, recover funds or intervene with any casino, including those we list. Our position is that a listing is not an endorsement of safety.
Disclosure: how we're funded
Casino Not On Gamstop may earn commission when readers follow links to some operators. That relationship does not decide rankings or what we write, and commission does not buy position. Editorial ratings are our own assessments. They are not customer-review scores.
Before you write to us about a casino
Some questions can be answered in minutes if you know where to look.
- Bonus terms: check wagering requirements, maximum bet while wagering, expiry dates and cashout caps in the operator's current terms. Advertised headlines often leave these out.
- Verification: operators listed here may ask for identity documents or proof of funds, whatever a headline suggests. Never assume you can withdraw without checks.
- Licensing: a site that accepts British players is not necessarily authorised to serve them. UK Gambling Commission authorisation covers Great Britain and brings GamStop participation. Sites outside that scheme are licensed elsewhere, and overseas licences give different protection.
- Currency: some offers are shown in euros or dollars. Converting from a GBP account may add fees, so check before depositing.
Response times and what to expect
We haven't published a guaranteed reply time, and we won't promise one. We read corrections and factual challenges and check them against the operator's current terms. Where a change is justified, we update the page, and each page shows the date it was last updated. Please be aware we can't reply individually to every general enquiry.
If gambling has stopped being fun
You must be 18 or over to gamble. If you are worried about your own gambling, consider GAMSTOP for licensed UK sites, blocking software, and the deposit and loss limits many operators offer. GamCare offers free, confidential support. Gambling should never be treated as income or as a way out of money worries.
To compare the sites we cover, read our reviews of non GamStop casinos. If something on a page seems wrong, tell us.